Digital Product Specialist

What is this opportunity about?

Bloomin’ Brands is seeking a Digital Product Specialist to help shape the future of digital experiences in the hospitality industry. This is an exciting opportunity for someone curious, analytical, and eager to learn how technology influences the guest journey—from first click to final bite.

In this role, you’ll gain hands‑on experience with modern web and mobile platforms, emerging digital innovations, and cross‑functional teams in a fast‑paced, collaborative, and fun environment. You’ll have exposure to real business challenges and the chance to make a meaningful impact on how millions of guests interact with our brands (Outback, Carrabba’s, Bonefish & Flemings).

This role is based in our Tampa Restaurant Support Center and follows a hybrid schedule, with three days per week onsite.

If you’re looking to grow your digital skillset and build a career at the intersection of technology, data, and hospitality, we’d love to meet you.

Who will be part of my network?

As a Digital Product Specialist, you’ll be at the center of a dynamic network that includes internal business leaders, digital technology vendors, and key food delivery partners. You’ll collaborate closely with cross‑functional teams to ensure both business and technical needs are clearly defined and successfully delivered.

You’ll work closely with Operations, Marketing, Finance, and Technology, giving you broad exposure across the organization. As business priorities evolve, this role can grow and adapt—allowing you to leverage your unique skills, expand your impact, and create meaningful opportunities for personal and professional development.

Ok so far so good, but what does BBI expect from me?

• Curiosity and a learning mindset — We know the unknown can feel intimidating, and we’ll be there to support you as you grow.
• Data‑driven insight generation — Collect, analyze, and interpret analytics data to uncover guest journey pain points, trends, and post‑launch performance across web and mobile.
• Cross‑functional collaboration — Partner with UX, Marketing, Brand, Operations, Finance, and Technology teams to translate insights into actionable improvements that drive engagement, conversion, and guest satisfaction.
• Customer advocacy — Represent the voice of the guest by identifying and amplifying moments that delight throughout the digital journey.
• Product delivery support — Collaborate with Product Managers, Engineering, and vendors to define requirements, develop user stories, participate in sprint planning, and support testing and validation of new features.
• Vendor and stakeholder management — Build strong relationships with digital, technology, and external partners to support software, systems, and ongoing enhancements.
• Documentation and enablement — Create user procedures, guidelines, and support materials for new processes and functionality.
• Team‑first mindset — Contribute positively to the broader technology organization with a bias toward action and shared success.
• Operational support — Provide ongoing support for off‑premise dining, digital ordering, and customer or field inquiries. 

What is BBI looking for in this professional?

• 3-5 years of experience as a Business, Digital, or Technical Analyst, with experience supporting digital products or platforms is preferred.
• Bachelor's degree in IT, Marketing, Engineering, or other related field required.
• Familiarity with Agile product development is a plus, including working with backlogs, sprints, and cross‑functional delivery teams.
• Strong understanding of digital analytics/tag management, with the ability to validate and interpret tracking events, funnels, and user flows.
• Hands‑on experience with analytics tools such as Google Analytics, Adobe Analytics, Quantum Metric, or similar platforms.
• Experience supporting the web and mobile app product lifecycle, from discovery through launch and optimization.
• Demonstrated ability to analyze data, generate insights, and make recommendations that influence business prioritization.
• Proven cross‑functional and vendor collaboration skills, including translating business needs into clear technical requirements.
• Comfortable managing multiple priorities in a fast‑paced, evolving environment while maintaining attention to detail.
• Strong communicator who can engage effectively with partners at all levels of the organization.
• Naturally curious problem‑solver who proactively identifies issues, removes roadblocks, and drives continuous improvement.
• Experience in a restaurant or hospitality environment is a plus and helps accelerate impact.

What would drive my success?

• Clear, confident communicator with a positive, proactive, and highly collaborative mindset.
• Curiosity and eagerness to learn quickly in a fast‑moving, evolving digital environment.
• Ability to work both independently and as part of a cross‑functional team.
• Strong attention to detail, reliability, and a commitment to maintaining high data quality.
• Sense of urgency paired with accountability and transparent communication.
• Passion for continuously improving the guest digital experience through thoughtful, data‑driven decisions.

Bloomin' Brands offers benefits such as medical, dental, vision, and 401k. Further details around eligibility and additional benefit offerings can be found at BloominBrandsBenefits.com.

We value diversity and are proud to be an Equal Opportunity Employer. We are committed to providing all individuals employment consideration regardless of race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. 

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