Outback - Manager, Training & Operations Excellence

The Training & Operations Excellence Manager is responsible for executing and supporting assigned training initiatives that strengthen operational performance across the brand. This role assists in testing and integrating operations-based projects and helps develop practical solutions that improve execution, support topline sales, and drive margin improvement. Working closely with cross-functional partners, this individual helps develop and contributes to the instructional design, content creation, facilitation, rollout, and ongoing management of operational and training projects that align with brand priorities. The Manager supports new hire and ongoing training efforts by developing and maintaining relevant learning materials, delivering training experiences as needed, and ensuring resources are practical, clear, and field-ready. The Manager helps maintain operational execution standards by keeping training content and tools current, accessible, and aligned to evolving business needs, and serves as an information resource for field operators and supporting departments.

ESSENTIAL DUTIES

• Fosters a culture that encourages growth, learning, and skill development within assigned projects and teams.

• Supports teams through change by implementing new processes, procedures, and training solutions.

• Contributes to cross-functional teams to execute brand strategy and operational initiatives.

• Clearly understands initiative objectives and aligns execution to operational priorities.

• Serves as a liaison for contributing departments to support communication and execution needs.

• Assists in operations deployment to ensure initiatives are implemented effectively in the field.

• Uses problem-solving skills to identify execution issues and support practical solutions.

• Improves operational performance by supporting initiatives that simplify processes and reduce complexity.

• Identifies knowledge and performance gaps and supports solutions developed in collaboration with the CDR training team.

• Designs, develops, and facilitates flexible training programs that support new-hire and ongoing training needs.

• Uses data to help inform priorities and measure success

• Supports instructional design and content creation to ensure training materials are clear, relevant, and field-ready.

• Participates in ideation, pilots, and tracking the effectiveness of deployed programs.

• Engages the field through clear, practical communication tailored to the audience and timing of initiatives.

• Manages assigned project timelines and milestones and escalates risks or gaps as needed.

• Communicates BBI and brand values through actions and interactions.

• Exemplifies BBI Principles & Beliefs.

REQUIREMENTS

• Managing Partner, Assistant Managing Partner, or CDR Training Manager experience preferred.

• Demonstrates self-awareness and adapts style to meet expectations while working effectively with others.

• Shows a continuous improvement mindset with focus on improving processes and execution outcomes.

• Embraces diverse cultures, backgrounds, and experiences and supports an inclusive team environment.

• Communicates clearly and effectively to support understanding, alignment, and action.

• Supports change initiatives and helps others adopt new processes and ways of working.

• Strong technological and productivity skills (Word, Excel, PowerPoint, Publisher, Monday.com).

• Strong Instructional Design skills

• Strong analytical, interpersonal, and written/verbal communication skills.

• Solid project management, time management, and organizational skills with ability to adapt in a changing environment.

• Self-motivated and able to work independently while navigating ambiguity to provide practical solutions.

• Demonstrate commitment to self-development and invests in professional growth of self and others.

• Collaborates with team members to create effective solutions and conducts check-ins to ensure alignment and buy-in.

• Engages the audience through instruction and facilitation when improving systems or implementing initiatives.

• Thrives when working under deadlines toward clearly defined goals.

EDUCATION

Bachelor's degree preferred.