Senior Restaurant and Training Manager

Text "Prime" to 30437 to apply now!

By texting Prime to 30437 you will opt-in to receive hiring messages and account related messages from Fleming’s Steakhouse. Text HELP for help or smshelp@paradox.ai. Msg&data rates may apply. Msg freq varies. Text STOP to cancel. For terms, visit paradox.ai/legal/terms-of-use. Privacy policy can be found at paradox.ai/privacy-policy.

At Fleming’s Prime Steakhouse & Wine Bar, we Live, Breathe and Dream Steak & Wine!  

The soul of our brand is rooted in our Principles & Beliefs. Our values form the foundation for everything we do in every restaurant. They serve to guide how we lead and operate! 

Fleming's is rooted in our principles and beliefs. We foster a passionate team culture where everyone is supported, encouraged, engaged and celebrated.  Our first in class training programs enable our restaurants to have a positive environment to learn, grow and advance.

 As a Regional Training Manager, you will serve as the standard bearer for service and hospitality in the Front of House. Responsibilities include but are not limited to upholding the training, service and hospitality standards throughout your home restaurant and the region, supporting company initiatives and objectives in said areas as well as working in conjunction with the Operations Director and brand Operations & Training Excellence to support and assist in improving established operational metrics. 

Ideally based in the Operations Director home restaurant or centrally located for travel throughout the region.  This individual will spend up to 50% time in their home restaurant as a manager and 50% of the time traveling throughout the market, supporting training.  This individual will act as a liaison to Operations & Training Excellence. 

Specific responsibilities of the Regional Training Manager include: 

* Act as main point of contact for Partners in Training/Managers in Training within their region throughout the training process 

* Conducts progress calls with new Partners in Training/Managers in Training 

* Responsible for reporting, following up on and tracking all required BBI University coursework for Managers and serves as the regional administrator and the first point of contact for any BBI University troubleshooting 

* Support in-restaurant all-Associate meetings as needed 

* Serve as the standard bearer of training and hospitality in their region 

* Implementing effective security protocols to always ensure the ongoing safety of both our employees and guests.  

* Lead companywide rollouts and follow-ups by region, lead special training projects and assist as needed by Operations & Training Excellence 

* Drive regional Guest satisfaction initiatives and targets throughout the region including but not limited to star rating 

* Facilitate company initiatives in restaurants when necessary, through live meetings, virtual meetings or conference calls with the support and in conjunction with Operations & Training Excellence 

* Provide timely feedback, analysis and follow up recommendations to Operations Director and restaurant Partners by providing detailed visit notes after restaurant visits and/or meetings 

* Assist in training, retraining and certification programs as needed 

Experience

 *  A minimum of two years of salaried restaurant manager experience

*   Preferred experience in restaurant training

*   Track record of upholding excellent standards in current restaurant

Education

Bachelor's degree in hospitality, culinary arts or business preferred 

 Requirements

* Subject Matter Expert on all service and training standards 

* Strong communication skills both written and verbal 

* Fluent in Microsoft Office suite 

* Functional expert on all systems, processes and platforms in the Front of House

* Strong ability to communicate and validate all training programs including but not limited to new hire training, new menu rollouts, new service standards and other initiatives.

Key Success Attributes 

* Lead model and demonstrate Fleming’s commitment to our Principles & Beliefs with the responsibility of ensuring others are doing the same 

* Develops positive working relationships and communicates effectively with others to achieve shared wins 

* Provides meaningful and unbiased feedback to restaurant Partners and Operations Director 

* Excellent group presentation and facilitation skills 

* Willingly embraces change and demonstrates openness to learning and trying new things 

* Demonstrates agility and resilience with a changing business environment 

* Puts the experience of our Guests first and those who take care of them first by leading with empathy and understanding 

* Holds oneself accountable for meeting objectives and following through on expected outcomes by showing a bias for action and achieving results on time 

Bloomin Brands offers benefits such as medical, dental, vision, and 401k. Further details around eligibility and additional benefit offerings can be found at https://bloominbrandsbenefits.com/     

Compensation Range: Varies by Location with potential for bonus based on eligibility and other business factors.

We value diversity and are proud to be an Equal Opportunity Employer. We are committed to providing all individuals employment consideration regardless of race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.   

Application Instructions

Click below to join our extraordinary team! A new window will open where you can complete your application with the help of our virtual assistant Callie. We look forward to hearing from you!